Warranty & Return

Retro Glow Warranty Policy
Effective: 01/05/2025
📧 contact@retroglow.com.au

At Retro Glow, we are passionate about providing premium automotive solutions and custom retrofits for classic and performance vehicles. We back our workmanship and products with a no-nonsense warranty policy that reflects our confidence in what we deliver.

✅ Warranty Coverage

We offer one of the most competitive warranty periods in the industry:

Standard Products:
All standard Retro Glow products (including kits, headlight assemblies, and components) are covered by a 24-month replacement warranty from the date of purchase.

Custom Builds & Retrofits:
All custom work, including retrofitted headlights and bespoke lighting assemblies, come with a 12-month warranty covering workmanship and components.

Lifetime Support:
Even after the warranty expires, we offer lifetime tech support to all Retro Glow customers.

🛡️ What’s Covered

This warranty covers:

Manufacturing defects in materials or workmanship
Premature failure of LEDs
Issues arising from proper use and installation
Abnormal condensation (persistent fogging or pooling moisture)

Note: “Proper use” refers to operation within intended automotive applications, using components as supplied and according to the included instructions or industry-standard practices.

❌ What’s Not Covered

We do not cover:

Damage caused by incorrect installation or wiring (especially where instructions were not followed)
Water ingress due to poor sealing by third parties or user modifications
Impact damage, cracked lenses, or wear-and-tear from environmental conditions
Products modified or disassembled after delivery
Cosmetic blemishes occurring more than 14 days after delivery
Labour charges for removal or installation
Items damaged during return shipping due to inadequate packaging

🔁 Replacement & Claim Process

Get in Touch
Email us at contact@retroglow.com.au with the following:

Order number and original proof of purchase
Description of the issue
Clear photos or video of the fault or damage

Assessment
We’ll assess the issue within 5–7 business days. If it’s something simple, we’ll offer remote troubleshooting or replacement parts.
Resolution
If the product is deemed faulty under warranty, we’ll offer:

Replacement of the item (same or equivalent spec)
Repair (if applicable)
Refund (only if replacement is unavailable)

Shipping

We cover return shipping for faulty items within the first 30 days
After 30 days, the customer pays return postage, but we cover the replacement shipping back to you

Turnaround Time:
Most warranty claims are resolved within 10–14 business days from the date we receive your item.

🔄 Change of Mind Returns

If you’ve simply changed your mind, no worries—we get it. Here’s how it works:

Return shipping is the responsibility of the customer
Products must be returned in original condition with all original packaging free of any damage or excessive wear.
Customers are responsible for securely packaging returned items—damage in transit due to poor packaging may void the return
Once received, items will be inspected and tested to confirm condition
This process takes approximately 7–10 business days
If approved, a refund will be issued to your original payment method

Additional Options:
Upon approval, customers may opt for a refund, store credit, or product exchange of equal value.

Eligibility:
Change of mind returns must be requested within 30 days of purchase and pre-approved by our team via 📧 contact@retroglow.com.au

🧾 Important Notes

Warranty is valid for the original purchaser only and are non-transferable unless otherwise stated in writing by Retro Glow
Products purchased from unauthorized resellers or second-hand sales are not covered
Claims must be made within the warranty period—warranty starts from the date of purchase
Returns must be pre-approved and include a Return Authorization (RA) number

⚡ Pro Tips to Stay Covered

Have your lighting installed by a qualified auto electrician if you are unsure of correct process
Don’t modify sealed components (this can void the warranty)
Keep your invoice/receipt—this is your proof of coverage

💬 Still Got Questions?
We’re here to help. Our team is passionate, responsive, and always happy to chat lighting.
📧 contact@retroglow.com.au